Welcome to our online course dedicated to raising the standard of service and operational efficiency in your café or restaurant!

DID YOU KNOW?
- That poor service can be corrected before the customer checks in at your establishment?

- That one of the biggest disappointments for a customer in a café or restaurant is having the misfortune of finding a poorly trained waiter and service staff to serve their table on an occasion that should be very special for them?

CUSTOMER FOCUSED COURSE :
" Our main goal is to strengthen the salon service team by focusing on the quality of customer service. We will equip each member with the essential skills and knowledge to ensure we deliver exceptional customer service from arrival to departure."

During this unique learning experience, you will:

• Learn how to build your Service Team from Valet to Restaurant Manager

• Learn the best practices for receiving, serving and delighting customers in your Café or Restaurant, providing a welcoming and memorable experience from the first contact.

• Master techniques to speed up service and deliver good customer service

• Ensure reduced waiting times and workflow efficiency.

• Discover strategies to deal with challenging situations in a professional and courteous manner, ensuring customer satisfaction even in adverse circumstances.

• You will learn how to easily and simply create synergy with the customer during each stage of the service.

• Use the checklists provided as guides to improve the execution of essential tasks, ensuring consistency and quality in each customer interaction.

  - During this specialized course, you will have access to a practical and comprehensive approach, focused on learning the sequences, or work routines, necessary to improve the operational efficiency of your service team in the salon.
  

  - Take notes during class, as our lessons are designed to provide "valuable insights": that is, valuable ideas on how to optimize processes and procedures, aiming to achieve excellent quality service.

  - One of the fundamental tools we offer are the facilitating checklists (they are in the slides of each class) specially designed to improve everything from recruitment (profile and aspects of the role) to the execution of tasks in the operation.

• These practical checklists will serve as a guide to ensuring operational excellence, as well as providing a basis for identifying upsell opportunities and personalizing service to individual customer preferences.
  

• By the end of this course, you will be prepared with the knowledge and tools necessary to raise the operational and service standards in your café or restaurant, thus boosting the average ticket and customer loyalty.
  

I am excited to have the opportunity to collaborate with you on your journey to success and that together we will achieve incredible results. Let's get started! :)
Andrea Santinho

Cafes & Restaurants:
How to Train Your Salon Service Team
Eliminate Bad Service and Increase Your Sales in 30 Days: